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Custom-Built Programmes
Call on our extensive expertise to design a reward programme tailored to your requirements. One that will attract, retain and motivate the people who are critical for reaching the goals of your business.
Incentive Solutions offers full service reward programme solutions from concept and structure design through to database management, data mining and call centre.
We understand the processes that make up the dynamics of a reward programme, be it a trade incentive or loyalty programme for your customers, an internal incentive programme for staff or a promotion for consumers.
- Custom-Built Programmes
Reward programmes can be set up to be web-based, paper-based, or both.
Our rewards catalogue has over 1,500 products, and as we have a network of national and international suppliers and contacts, we are always up to date with what's new and what's hot around the world.
Our staff are regularly involved in product training sessions and so are well informed and ready for member enquiries.
Seeing is believing.
For a full review please contact us with your details and a request to see a website in action. We will send you all you need: a login, password and some test points for you to spend!
- Incentive Cafe
So you want to reward your valuable customers and/or hard-working staff, but not sure how to go about it? Perhaps your budget has limited your imagination?
Well, after fielding many enquiries from small to medium businesses who wanted a reward programme, but who didn’t have the big budget, we created Incentive Cafe.
Incentive Cafe can be used for staff or for customers…or both, through the one website. Incentive Cafe is a web-based points-earning programme that can be up and running in no time. We fully manage the programme which means you won’t be encumbered with extra work. All you need to do is send us your customer or employee data once a month so we can allocate the points.
Incentive Cafe is flexible in that you can change the earning criteria whenever you please. You can also issue bonus points for those occasions where you might want to move certain products, promote new products, or simply to provide a little more encouragement to your sales staff.
- How does Incentive Cafe work?
• New members complete a registration form and send it in to Incentive Cafe.
• Incentive Cafe creates an account for each new member and also provides a username and password so members can access the website and check their points balance at any time.
• Each month members earn points by meeting criteria set by you. You send in to us the sales figures or allocated points per member and we upload these to the member’s account.
• A member’s Incentive Cafe points will appear on a statement mailed to them each month. This statement will show points collected during the month, any points they redeemed during the previous month, and a balance of the points available for future reward claims.
• Members can check their points balance online and redeem their points from a catalogue of over 1,500 products.
- Partner Programmes
This concept involves non-competing companies forming a coalition to recognize and reward customers in the same industry.
Partner programmes are popular with the food service industry as well as the convenience channel, sign writers, building industry and many other trade based industries. Multiple partners in the same programme can all use it differently. Some will use it to launch new products and others may use it to retain customers, both with the ultimate goal is to use it to improve the business' bottom line.
- Benefits of a Partner Programme
A key benefit of a partner programme is that you have multiple companies talking to your clients about the programme which ensures that it is kept top of mind.
Some of the many other benefits:
• Increases Gross Profit
• Reduces the need for discounts
• Delivers a benefit to the customer personally
• Changes focus away from price
• Answers the customers' question "what's in it for me?"
• Gives your reps a great selling tool
• Allows the use of selective rewards to enhance brand image
• With multiple businesses contacting your clients, the programme is kept top-of-mind
• In most cases, when a partner programme is designed the costs are shared by all partners.
One of current programmes provides incentives to sign writers with each partner allocating reward points that reflect their own strategic goals. Sign writers receive points allocation to them by three partners to redeem for rewards from an extensive online catalogue.
- Staff Incentives
Perhaps your staff are not as productive as you'd like, or maybe you would like to sell more product.
Motivational incentive programmes solve these problems.
More often than not, staff, sales representatives, franchisees and so on, are not motivated by money alone - something else is needed.
We all understand that bragging rights and enjoying success is a huge part of the sales motivation process.
Cash will always be king in terms of the base compensation and commission. For additional incentive programmes, cash is easy to give out, its value is easily understood and it eliminates the chore of having to choose a reward.
However there are greater needs that are well recognized that can help drive your sales team that only a merchandise-based programme can provide.
Merchandise has a true trophy value whereas the positive feelings from a cash reward can disappear as quickly as the cash.
- Merchandise rewards can provide a basis for competition
Sales people are naturally competitive and love to "talk up the game." A merchandise incentive programme allows a sales team to have fun with the contest, challenge one another over the rewards and talk about the bounty that they are hunting for.
There is a natural taboo about discussing cash compensation on a sales team. It is not something that is acceptable to brag about.
A merchandise reward is a true enjoyment - not something to pay the bills.
Incentive Solutions specialises in designing, operating and delivering tailor made incentive marketing solutions that suit your business.
Well planned and administered non-cash incentive programmes are a proven route to raised productivity, work efficiency, service attitudes, performance standards, morale and importantly, bottom line profitability.
Companies all over the world are recognising these benefits and are now incorporating incentives as an integral part of their business practice.
If we can measure - we can reward.
If we reward we begin to modify and shape behaviours.
Motivational incentives have traditionally been applied to sales environments. Incentive Solutions can use them to improve safety, reduce equipment damage, reduce waste, improve quality, improve loss control, reduce absenteeism and improve customer service.
- Partnering Opportunities
We have a number of existing programmes where non-competing businesses collectively target various customer groups, such as sign-writers and cabinet makers.
Incentive Solutions can help determine the most beneficial partnership for your business, as well as assess your suitability for inclusion in one of our current programmes.
If you are interested in finding out more about partner programmes and current partner programme opportunities, contact us.
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